Customer Operation Associate

Work Type: Full Time

About us

RIGI is a creator first company that is building for the Creator Economy. We help digital creators & influencers to grow, manage and monetize their follower base. Few things in which we help creators today are:

  • We make collecting & disbursing payments and other redundant activities like community management for creators easy by using technology so that they can focus on creating good quality content
  • Creators can also run exclusive communities with their followers on our app. These can be paid or free communities which help creators keep in touch with their subscriber base. These communities is an easy & quick monetization method and helps them create a recurring & stable income source, which helps in better content planning.
  • We also enable creators run Exclusive communities on Whatsapp & Telegram too. Where we help manage the groups wrt payments, Member management - addition & removal, renewal reminder etc. but the delivery of the content happens on the WA/Telegram.
  • Our special focus is on Aspiring creators who struggle to get started and are more susceptible to leave their passion because of low income opportunities in the start.
  • Rigi’s vision is to enable anyone and everyone to make a successful living doing what they enjoy.

Job Description:

  • Should have 2+ years of relevant experience
  • Excellent communication, listening & problem solving skills
  • Must be detail and solutions-oriented
  • Must follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Responding to customer queries in a timely and accurate way, via phone, email or chat
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Familiarity with Microsoft Office Suite
  • Problem-solving abilities that adapt to a variety of situations
  • Prompt chat and email response to customers

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